IBM IT Support

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About Course

The IBM IT Support – Complete Course | IT Support Technician – Full Course provides a thorough overview of IT support, covering essential skills needed to excel as an IT support technician. This course delves into technical support fundamentals, including hardware, operating systems, networking, cybersecurity, and cloud computing. Through practical exercises and case studies, you’ll gain hands-on experience with support tools, troubleshooting, and various IT environments, preparing you for real-world technical support challenges.

What Will You Learn?

  • Basics of technical support, including support tools and ticketing systems
  • Introduction to hardware, operating systems, and peripherals
  • Fundamentals of programming, databases, and web applications
  • Networking concepts, storage options, and cybersecurity essentials
  • Cloud computing basics, service models, and cloud security
  • Practical skills through final hands-on projects and case studies

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